Refund and Returns Policy

At ICN Renewable Energy Nig. Ltd., we strive to provide our customers with the highest quality solar energy products and services. If you are not entirely satisfied with your purchase, we’re here to help. This Refund and Returns Policy outlines our procedures and policies regarding returns and refunds.

1. Returns

Eligibility for Returns You have [30] days from the date you received the product to return it. To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by a receipt or proof of purchase

Non-Returnable Items The following items cannot be returned:

  • Custom or personalized products
  • Products that have been installed or used
  • Products that are not in their original condition, damaged, or missing parts for reasons not due to our error
  • Any item not returned within the [30]-day period

2. Refunds

Process for Refunds Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.
  • The refund will be processed within [7-10] business days, depending on your card issuer’s policies.

Partial Refunds Partial refunds may be granted (if applicable) for:

  • Items not in their original condition, damaged, or missing parts for reasons not due to our error
  • Items returned more than [30] days after delivery

3. Exchanges

Defective or Damaged Items We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [insert contact details].

4. Shipping

Return Shipping Costs You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Lost or Damaged Returns We recommend using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

5. Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

We are committed to providing excellent customer service and will do our best to address any concerns you may have regarding our products and services. Thank you for choosing ICN Renewable Energy Nig. Ltd.